CD Player is not working correctly
If you are experiencing issues with your CD player, try unplugging your unit for 5 minutes. You may also try performing a factory reset by going into the settings in your menu options. To access the menu press and hold the volume knob on the unit or press the menu button on the remote control.
If a CD is completely stuck, please contact Customer Support for assistance.
If the screen is not working correctly, try replacing the AA batteries in the back of your unit. To do this, please disconnect your unit from the power source, replace the AA batteries, and leave the Music System unplugged for at least one hour before plugging it back in. If this does not resolve your issue, please contact Customer Support.
Loses Time/Does not change for day-light savings
If your unit is not keeping the correct time, try turning off the auto-update feature. To do this, enter the menu by pressing and holding the volume knob or pressing the menu button on the remote control. Scroll to and select auto-update, select, and disable.
Bluetooth Not Connecting:
If you are seeing your Music System+ appear on your Bluetooth list but are having trouble connecting, try forgetting your Music System+ in the Bluetooth menu of your device and then re-pairing them. If that does not resolve the issue, please contact Customer Support for further assistance*.
*Confirm that your smart device is running the latest firmware version
DAB stations I was listening to are now unavailable.
If you move the Music System+ to another location, you must perform a new scan so the radio will find stations in the new location. To do this, enter DAB mode and press and hold the volume knob on the Music System+ or press and hold the Menu button on the remote control. Select Auto Scan. Make sure to fully extend the retractable antenna to ensure you pull in all available stations.
I am attempting to turn up the volume on my device and it is maxed. How can I make the audio louder as it seems low?
The audio’s volume through Bluetooth is controlled by the device output as well as the speaker’s volume output. We recommend placing your Bluetooth device at 80% output and adjusting the volume knob on the radio to reach your preferred overall volume.